1. ABOUT THE COMPANY (DATA FIDUCIARY)

The Company is a technology-driven real estate service provider offering verified property listings, market insights, locality reviews, and immersive virtual property experiences including 3D and AR/VR tours. It also provides digital marketing solutions and AI-based customer support, which is limited to offering property-related details and assistance through the Company’s website. Since these services necessarily involve the processing of personal data, the Company assumes the role of a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act) and undertakes to discharge its obligations responsibly.

2. APPLICABILITY OF THE POLICY

This Policy applies to all Users who access or use the services of the Company, whether located in India or overseas. It does not extend to third-party websites linked to the Company’s services, or to information voluntarily disclosed by the User in public sections such as forums, reviews, or listings. The User understands that such information, once made public, is outside the control of the Company, and the Company shall not be responsible for misuse by third parties. This is in accordance with Section 3 of the DPDP Act, 2023.

3. DATA COLLECTION

The Company collects or may collect personal data from the User that is necessary for lawful purposes under the provisions of Section 4 of the DPDP Act, 2023. This includes personal identifiers such as name, contact details, and government-issued identification for verification; property and transaction details including ownership records, pricing, agreements, and property media; technical and usage information such as IP address, device data, and browsing activity; and, where applicable, information from smart devices integrated with the Company’s services. The Company follows the principle of data minimization and collects only what is required to fulfil specified purposes. REFER POINTS a-i for detailed collection and use of user of information

1. Personal Information Provided by the User
   

   The User understands and agrees that company collects and securely stores personal details voluntarily provided on the Website from time to time. Such details may include the User’s name, age, gender, date of birth, nationality, address, email ID, mobile number, user name, password, shopping preferences, browsing choices, and other identifiers. If the User uploads images, documents, or other content on the Website, those will also form part of the collected data. This information allows company to personalize services, recommend relevant products, and design a more seamless browsing and shopping experience. It also enables the Company to improve site functionality, maintain safety standards, and provide tailored services that reflect the User’s unique requirements.

2. Automatically Tracked Information
   

   The User acknowledges that company may automatically collect and analyze technical information whenever they interact with the Website. Such information may include the User’s IP address, device type, operating system, browser version, geolocation, and patterns of Website usage. The Company may also track URLs previously visited before arriving at the Website, as well as those visited afterward. This automatic tracking helps company to understand customer demographics, analyze online behavior, and detect irregular activities. With these insights, the Company can enhance platform security, improve services, detect fraud, and optimize features to match the interests of its audience.

3. Purchase and Transaction Data
   

   If the User chooses to make purchases on the Website, the Company will collect and process relevant data regarding the User’s buying behavior, order history, and payment details (subject to compliance with applicable security standards). By monitoring this information, company can detect spending patterns, suggest related products, and improve product availability. Purchase data also helps the Company build insights on popular demand, manage inventory, and run targeted promotions that directly benefit the User.

4. User-Generated Content
   

   The User acknowledges that any messages, reviews, feedback, or comments posted on the Website (including chat rooms, forums, or message boards) may be collected and stored by the company. This content can be retained indefinitely for purposes such as dispute resolution, customer support, and service troubleshooting. If required by law, such data may also be shared with judicial, regulatory, or governmental bodies. This ensures accountability, helps the Company maintain service quality, and builds trust among the wider User community.

5. Correspondence and Third-Party Feedback
   

   The User understands that any communication made with the company, including emails, letters, and messages, as well as feedback received from other Users or third parties about the User’s activities, may be stored and compiled by the Company. This information may be organized into a dedicated profile for the User, which helps in maintaining records, resolving disputes, and ensuring compliance with applicable laws. Such a structured approach enables the Company to offer a more consistent and personalized customer experience.

6. Registration and Contact Information
   

   The User acknowledges that while browsing certain sections of the Website is possible without registration, specific activities such as placing an order require the User to provide valid personal details for account creation. By registering, the User consents to use their contact details (including phone number and email) for communication purposes. This may include sending promotional offers, marketing updates, or personalized recommendations, which may or may not be linked to the User’s past orders or stated interests.

7. Optional Surveys
   

   The company may occasionally invite Users to participate in online surveys to gather additional information such as zip code, income bracket, age group, or personal preferences. Participation in these surveys is optional. The insights obtained are used to refine product offerings, improve customer experiences, and customize Website features to align with the expectations of different User segments. This helps the Company make more informed business decisions while ensuring that Users receive content and services relevant to them.

8. Product and Seller Reviews
   

   The User understands that the company may request them to submit reviews regarding purchased products, availed services, or seller performance. Such reviews not only guide other Users in making informed decisions but also help the company identify and address substandard products or sellers. By submitting a review, the User authorizes the company to publish the review, along with the User’s name and relevant profile details, on the Website. This fosters transparency, builds community trust, and enhances the credibility of the platform.

9. Publication and Removal of User Content
   

   The User agrees that the company is not obligated to publish, retain, or display any content, reviews, surveys, or feedback submitted by the User. The Company retains sole discretion to remove such content from the Website at any time, without prior notice. This ensures that the Website remains free from offensive, inaccurate, or irrelevant content and continues to provide a safe and reliable environment for all Users.

4. PURPOSE OF DATA COLLECTION

The Company processes User data for lawful purposes including enabling property transactions; verifying ownership to ensure authenticity of listings; providing market insights, comparisons, and locality reviews; improving User experience through personalized recommendations; supporting digital marketing for brokers and developers; enabling multimedia property displays and immersive tools; integrating smart home devices; and complying with legal and regulatory requirements. The Company does not process User data for purposes beyond these unless fresh consent is obtained.

5. BASIS OF PROCESSING AND USER CONSENT

The Company processes personal data based on clear, informed, and freely given consent of the User as per Section 6 of the Act. Before collection, the User is provided with notice explaining the categories of data collected and the purpose of processing. The User may withdraw consent at any time by writing to support@landszo.com, subject to lawful exceptions. The Company may also process personal data without consent in circumstances permitted under the DPDP Act, including compliance with legal obligations, prevention of fraud, responding to government directions, and matters of public interest.

6. SHARING OF PERSONAL DATA

The Company does not sell User data. Personal data may be shared with service providers, brokers, developers, technology partners, payment gateways, smart device partners, or regulatory authorities strictly for lawful purposes. With User consent, the Company may share information with marketing partners for targeted promotions. The Company may display advertisements served by third-party advertising companies, who may use cookies or browsing history to deliver personalized ads. The User understands that the Company does not control the practices of such third parties, and interactions with third-party websites or promotions are governed by their own policies. The Company disclaims responsibility for any loss or damage arising from User engagement with external sites.

7. RETENTION OF PERSONAL DATA

The Company retains User data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and tax obligations. Once the purpose is achieved, personal data is securely deleted, anonymized, or retained in an aggregated non-identifiable form for analytics as per Section 8(7) of the Act.

8. SECURITY SAFEGUARDS

The Company adopts reasonable technical and organizational safeguards to protect User data. These include encryption for sensitive transactions, firewalls, secure servers, intrusion detection, access controls, and regular audits. Payment transactions are handled through PCI-DSS compliant gateways with encryption protocols, and the Company does not store sensitive financial information such as card details or UPI IDs. While the Company takes all reasonable steps, the User acknowledges that no system is completely immune to risks, and in case of a breach, the Company will notify affected Users and the Data Protection Board of India as required in compliance of (Section 8(5) and 8(6)) of the Act.

9. RIGHTS OF THE USER AS DATA PRINCIPAL

As per Section 11-14 of the Act the User has the right to request access to their personal data, seek correction of inaccurate or outdated data, request erasure once the purpose is served, withdraw consent for further processing, file grievances with the Company, and nominate another individual to exercise these rights in case of death or incapacity. To exercise these rights, the User may contact the Company at support@landszo.com.

10. GRIEVANCE REDRESSAL

The Company has appointed a Grievance Officer to address User complaints and queries related to data processing. Users may contact the Grievance Officer through the details provided on the Company’s website. The Company will respond to such complaints within the timeframes prescribed under the DPDP Act.

Grievance Officer: [Insert Name]
Email: [Insert Email]
Phone: [Insert Phone]
Office Address: [Insert Address]

11. TRANSFER OF DATA OUTSIDE INDIA

If the User accesses the services from outside India, personal data may be transferred and processed in India or other jurisdictions where the Company’s service providers are located. Such transfers will be carried out in compliance with applicable provisions of Section 16 of the DPDP Act, 2023.

12. CHILDREN’S DATA

The Company’s services are not intended for persons below the age of eighteen. If the Company becomes aware that personal data of a child has been collected, such data will be deleted promptly in compliance with Section 9 of the DPDP Act, 2023.

13. USE OF COOKIES AND TRACKING TECHNOLOGIES

The Company uses cookies and tracking technologies to improve User experience, remember login preferences, suggest relevant properties, and analyze service performance. The User may disable cookies through browser settings, but doing so may limit functionality. By continuing to use the services, the User consents to the use of cookies as described.

14. UPDATES TO THE PRIVACY POLICY

In compliance of Section 5 & Section 8 The Company reserves the right to modify this Privacy Policy to reflect changes in technology, law, or business practices. Significant changes will be communicated to the User through email or service notifications. Continued use of the services after updates will be treated as acceptance of the revised Policy.

15. DISPUTE RESOLUTION AND ADR

Any disputes arising from the interpretation or implementation of this Policy shall be resolved first through mediation, where both the User and the Company will attempt to reach an amicable settlement within thirty (30) days of one Party raising a dispute. If mediation fails, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended. A sole arbitrator appointed by the Company will preside over proceedings in English, and the seat of arbitration will be Gurugram, Haryana. The arbitrator’s award shall be final and binding.

16. CONTACT DETAILS OF THE DATA FIDUCIARY

For any questions regarding this Policy or to exercise rights under the DPDP Act, the User may contact the Company at:

LANDSZO VENTURES (OPC) PRIVATE LIMITED
Email: support@landszo.com
Address: 3rd Floor, Orchid Center, Golf Course Road, Sector-53, Gurugram, Haryana, India